Help With Shopping

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. You add your desired items into your shopping cart by clicking the button

Every time you add an item you are taken to your "SHOPPING CART" and given the choice to the item and continue shopping or to go pay for your purchase.

If you decide to continue shopping, you are taken back to the last item that you added into your shopping cart.

You can always go back to your shopping cart at anytime by clicking on the "SHOPPING CART" link found at the top right corner of our store.

At checkout you'll be asked a few details for us to complete your order.

Please read our Privacy Policy. If you have any questions please email us at info@yumepetstore.co.uk or call our customer care line on 0207 278 5830.

Privacy Policy:

Yume Pet Store does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

We do not retain any credit card information on this site. All credit card transactions are handled via a secure service provided by HSBC Secure ePayments. Data is transmitted to HSBC Secure ePayments using Secure Sockets Layer (SSL) software, which encrypts information during transmission.

We accept the following credit cards for payment: Visa, Master, Switch, American Express.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery and Handling Charges:

Delivery charges are at a flat rate of £3.99. However, deliveries to Northern Scotland and Northern Ireland and Channel Islands maybe subject to an additional handling charge. We use Royal Mail for smaller packages and Parcel Force/ TNT for large packages. If you have any questions please email us at info@yumepetstore.com or call our customer care line on 0207 278 5830.

We try our utmost to dispatch orders within 2 business days and deliver within 5. Where products are out of stock we will notify you via email or telephone that we are waiting for stock of the item, or offer an exchange, or refund for the missing item.

Delivery times can only be estimated as a commercial carrier is used.

All deliveries require a signature; therefore try to use an address that is not unattended. On our confirmation email, a consignment number will be given to you for Parcel Force deliveries. By doing so, you can track the status of your delivery via the Parcel Force web site. Parcel Force will attempt two deliveries after which your order will have to be collected from their depot.

Returns Policy:

Returns must be sent to our shipping and returns depot:

477 Roman Road
Bow
London
E3 5LX

Yume Pet Store Returns Policy complies with "The Consumer Protection (Distance Selling) Regulations 2000".

If you receive a damaged or defective item, please email us at info@yumepetstore.com with the order number and the product condition within 24 hours of receipt to obtain an authorization number for returns. Unauthorized returns may be refused or disregarded.

Damaged/defective items must be returned to us securely packaged and wrapped along with the returns authorization number. After we receive the product, we will examine and test the defect of the item(s).

If we find the defect described in your email, we will ship you a replacement for the defective item(s). Otherwise, the original item will be shipped back to you.

Goods returned for any other reason must be in new and unused condition. In order to return goods you must email Yume Pet Store at info@yumepetstore.com within 7 working days from receipt of the goods. Returned goods may be subject to a delivery cost.

We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

Cancellation Policy:

If you wish to cancel an order, please contact us immediately. Goods must be in new and unused condition and we reserve the right to charge for postage fee if goods have already been shipped.

Can't Find a Particular Item or Need More Help?

Contact us and we'll try our best to help you with the particular item you are trying to buy or need help on.

Please contact us at info@yumepetstore.com or call our customer care line on 0207 278 5830, or mail us at PO BOX 58217, London, N1 0GR, UK.

Size Chart For Dog Apparel

Please measure your pet correctly using the following guidelines.

Dog Apparel:

For dog apparel, choose a size according to dogs' body length. This measurement is taken from the back of your dogs' body, starting from the base of the neck to the base of the tail. If your dog has a chubby body (never say to them they're chubby as you might hurt their feelings..hehe), we recommend going up by at least one size in order for a comfy fit.

Dogs like us humans come in all different shapes and sizes and in many cases their figure is not always in proportion to the length of their body. Hence to further help you with choosing the right size please refer to the following:

• S - Teacup Chihuahua or Small Puppy (8")
• M - Yorkshire Terrier, Chihuahua (10")
• L - Maltese, Toy Poodle, Miniature Pinscher (11")
• XL - Shih Tzu, Bichon Frise, Miniature Daschund (14-15")
• 2XL - Cavalier King Charles, Miniature Schauzer(16")
• 3XL - Cocker Spaniel, Westie
• 4XL - Damatian, Standard Poodle

Choosing The Right Size Pet Sling

Please refer to the diagram on the right:

Take various elements into consideration when selecting a size, such as your pet’s weight, leg length and build. For puppies lighter than 1kg, place a towel at the bottom of the sling.